Refund Policy
Last Updated: May 1, 2023
1. Overview
At Eurprep, we want you to be completely satisfied with your purchase. This refund policy outlines the circumstances under which we offer refunds for our services.
2. Subscription Cancellations
You may cancel your subscription at any time. However, refunds are subject to the following conditions:
- Monthly subscriptions: No prorated refunds are provided for partial months.
- Annual subscriptions: Prorated refunds may be issued for the unused portion of your subscription if canceled within 30 days of purchase.
3. Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Technical Issues: If our service experiences significant technical problems that prevent you from using key features, and our team cannot resolve these issues within a reasonable timeframe.
- Billing Errors: If you were charged incorrectly or multiple times for the same subscription.
- Service Discontinuation: If we discontinue a significant portion of our service that was advertised as part of your subscription.
4. How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your account email address
- Date of purchase
- Reason for requesting a refund
- Any relevant details or screenshots that support your request
We will review your request and respond within 3 business days.
5. Refund Processing
Approved refunds will be processed using the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.